Returns + Exchanges
We offer a 30 Day No Risk Return.* And for orders placed during the winter Holidays, you have more time to request a return. Refunds for returns go to the original form of payment less fees that are item dependent to include, but not limited to shipping and restocking fees. Allow for 10 business days from the receipt of a return for a charge credit. If you wish to return your new, never assembled merchandise in its original packaging, we will gladly take it back. Here are the steps:
- Please email us i[email protected] to get a Return Merchandise Authorization (RMA.)
- Inspect your item to be sure it is still in new, never assembled condition.
- Box your merchandise in its original packaging.
- Contact us for pick up. We will coordinate with the shipper.
If your item is damaged or defective or is missing parts, we’ll gladly take care of it and work with you to find the best solution. Visible package damage must be noted with carrier and/or photographed immediately prior to opening item(s). Any visible or concealed damage must be reported within 24 hours of receipt. To request a Return Authorization, please email [email protected]. Returns will not be accepted without a Return Authorization. Any damage claims will not be accepted after 24 hours of receipt. If you elect not to receive replacement parts or replacement items, or accept repairs in the event of shipping damage or manufacturing defects, our Return Policy stated here will apply. Please email us at [email protected].
Refunds are processed less return-shipping costs including but not limited to restocking and specialty delivery and labor fees*. *Confirmed orders are items which are in stock and ready to ship or items which have been assigned an ETA (Estimated Time of Arrival,) and communicated to the customer via the customer’s email address. Any communication regarding delivery times from Donabiz which has not been replied to by the customer within 48 hours will be construed as received and agreed to. Additionally, cancellations 48 hours after such communications will be charged a cancellation fee.
*The Fine Print
- Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories.
- Items sold in Multiple Quantities or sets must be returned in the minimum multiple quantity they were sold in. Products and packaging not in original condition will not be accepted for return.
- All specialty shipping, delivery and labor charges are NON-REFUNDABLE.
- Any item that did not receive a Return Merchandise Authorization.
- ‘Clearance’, or ‘Closeout’ items are not eligible for return or exchange – they are final sale.
- Any sale of merchandise or services which specifically prohibits returns or is stated at the time of purchase as a “Final Sale” or “Non-Refundable.”
Items requiring a restocking charge:
For large quantity orders it is recommended a sample is ordered first to ensure the item meets requirements.
- Notification will be provided at the time of ordering if an item is not eligible for return.
- If you have any questions, please email [email protected] or call(203)589-9487.